Scholarships

How to Directly Contact IRCC About Delays or New Information in Your Application

George Ekanem
5 min read

As you pass the relocation procedures, several candidates may discover delays in processing the immigration request. Even though Immigration, Refugee and Citizenship Canada has made headway in attempting to decrease these delays, long waiting durations, and usually a general experience,

Hence, there are formal paths that candidates can use to make known their worries or update Immigration, Refugee, and Citizenship Canada (IRCC) concerning their request, several of which have ascertained impacts for candidates previously.

The Present Condition

Immigration, Refugee, and Citizenship Canada’s (IRCC) customer support center handles many correspondences via different media. Between April and October 2022, the division specialized 8.3 million questions, including phone calls of about 6.6 million and emails with 1.5 million correspondence. This quantity is only anticipated to rise in the years to come.

The Webform

The Immigration, Refugee, and Citizenship Canada (IRCC) webform is an online form that the immigration unit utilizes to respond to any query that candidates may possess concerning their particular request.

This path is mainly for individuals who desire to ask about a presented application that has surpassed the processing durations and those who want to update vital information about their application. Furthermore, the form can be utilized by individuals who:

  • They desire to attach, modify, or update their use of representative in an application and are prepared to present accompanying documents to carry this out.
  • Need quick processing or replacement of their permanent resident card offered they satisfy specific measures,
  • Desire to report a technical problem with IRCC online services.

On average, it takes about 30 calendar days to acquire a response from Immigration, Refugee, and Citizenship Canada via this media; however, this can be based on the difficulty of the application and if additional data is required. Immigration, Refugee, and Citizenship Canada will not react to your web form application if your request is within official processing period restrictions. Furthermore, understand that it may take up to five working days for the unit to update your request through data presented via the web form.

Email

The Immigration, Refugee, and Citizenship Canada (IRCC) can also be reached via email. This way is for the people who possess general or technical queries that they would desire to ask the division. Immigration, Refugee, and Citizenship Canada (IRCC) often suggests monitoring their famous question website before emailing the division. Hence, if the response to a candidate’s question can not be discovered via this website, they can email:

Critically, this method of communication can be a regular target for fraudsters, who seek to scam new immigrants into providing private details, which includes bank information, by standing in as IRCC. New immigrants must remember that there are specific things Immigration, Refugee, and Citizenship Canada will not demand through email.


It often takes 2-5 working days to obtain a response from Immigration, Refugee, and Citizenship Canada (IRCC) via email. However, it must be understood that their capacity to respond to specific queries concerning your condition is restricted via this medium.

Phone

The last way of contacting IRCC is through phone; hence, this choice is only obtainable to individuals within Canada. Immigration, Refugee, and Citizenship Canada (IRCC) possesses automated and human-operated phone lines with various obtainabilities and terms.

The customer support center agent, IRCC’s human-operated phone line, can be reached from 8 am to 4 pm, Monday to Friday. This medium is obtainable in English and French, permitting candidates to obtain assistance with general and situation-particular questions. New immigrants must remember that customer support agents can not conclude your request, nor can they assist in running your application quicker if you are not qualified for urgent processing.

The automated telephone service is obtainable 24 hours daily, seven days a week. It permits candidates to monitor the status of their requests and pay attention to pre-recorded data concerning IRCC’s programs. New immigrants can make use of these phone numbers below to reach out to IRCC from within Canada only: +1-888-242-2100.

For Most Details on Your Application

Candidates can also require documents described as Global Case Management System (GCMS) notes. The Global Case Management System is IRCC’s universal software structure for saving and processing requests that the division obtains. Global Case Management System notes are the details stored on this software automatically by the software and by Immigration officials who are processing a request. GCMS notes can then provide candidates with explicit data concerning:

  • A particular request that includes the application was acquired, when it was opened, the code of the immigration official allocated to the application, the status of the application, and motives for status.
  • Any data IRCC has assembled concerning the candidate
  • Any data from a third-party agent to Immigration, Refugee, and Citizenship Canada.

Global case Management System notes are a pattern of access to information and privacy (ATIP) applications. Access to Information and Privacy are the Canadian administration’s motor for Canadian citizens or individuals in Canada to access data obtained concerning them by the administration.

Every access to information and policy application to the Canadian administration is required to obtain an answer within 30 days. Hence, the division requires extra time to run the application. If people outside of Canada desire to make an application for GCMS notes, they are required to have a representative make an application on their behalf; this representative may be:

  • A citizen of Canada
  • A person or organization presently in Canada
  • A permanent resident of Canada.

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